Aelix CX Suite

Transform Utility Billing and Elevate the Customer Experience

Automate complex multi-rate billing, empower consumers with real-time smart meter insights, and stop revenue leakage with AI-driven anomaly detection.

My Energy

Consumer portal
Current Month
$127.40

Revenue Analytics

Live
Revenue analytics
Collections
98.7%
Accuracy
99.9%

Aelix AutoBill & Engage

Eliminate manual data entry and billing disputes. Use Robotic Process Automation (RPA) to handle complex time-of-use rates, and deploy intuitive, white-labeled digital portals that let customers pay, upgrade, and manage their accounts seamlessly.

  • Automated multi-rate billing with zero manual intervention
  • White-labeled customer portals with your utility's branding
  • Self-service account management reduces call center load
Billing automation
Processing Status
March 2026 Billing Cycle
100%
47.2k
Accounts
3.2M
Invoices
99.9%
Accuracy

SmartMeter Live

Now
Energy monitoring
Current Usage
3.2 kW
↓ 12% vs. yesterday
Peak Hours Alert
Rates increase at 4 PM

Aelix SmartMeter

Turn raw Advanced Metering Infrastructure (AMI) data into actionable insights. Provide your customers with real-time mobile push notifications about their energy consumption, helping them save money and reducing call center volume.

  • Real-time consumption data synced to mobile devices
  • Proactive alerts for peak pricing and usage spikes
  • Personalized energy-saving recommendations

Aelix Sentry

Protect your bottom line. Utilize advanced machine learning and IoT baseline analysis to instantly detect meter tampering, bypassing, and non-technical losses (energy theft) across your entire grid.

  • AI-powered anomaly detection for suspicious usage patterns
  • Automated field investigation dispatch for confirmed cases
  • Recover millions in non-technical losses annually
Fraud detection
Active Alerts
Requires investigation
47
Cases Resolved
1,284
Revenue Recovered
$2.1M
50%
Reduction in Call Center Volume
Self-service portals empower customers
99.9%
Automated Billing Accuracy
Eliminate manual errors and disputes
15%
Recovery of Non-Technical Losses
Up to 15% revenue recovery from theft detection

Seamlessly integrates with your back office

Connect to your existing systems without disrupting operations

Legacy CIS Sync

Connects directly to legacy Customer Information Systems. Bi-directional sync keeps customer records perfectly aligned.

AMI Head-End Hooks

Ingests data from any major smart meter manufacturer. Supports Itron, Landis+Gyr, Honeywell, and more.

Payment Gateway APIs

Secure integration with Stripe, PayPal, and bank ACH. PCI DSS compliant for all payment processing.

Omnichannel SDKs

Drop-in components for your existing iOS/Android apps. White-label and customize to match your brand.

Ready to modernize your customer experience?

Transform billing, eliminate revenue leakage, and delight your customers

Customization available

Need this tailored to your environment?

Every Aelix product can be configured, extended, or built bespoke for your industry, data sources, and compliance constraints. Talk to our engineers about what would change.

Configurable workflows

Adapt rules, thresholds, and approval flows to match your operational policies.

Custom data integrations

Connect to your specific ERP, MES, SCADA, CRM, or proprietary systems.

Bespoke modules

Build product extensions tailored to your industry, region, or compliance needs.