Customer engagement plan
How an Aelix
engagement runs.
Digital transformation is a journey, not a switch. Every Aelix healthcare engagement moves through four phases, measured from engagement start: discover, integrate, deploy, and expand. Each phase closes with your sign-off before the next begins.
The phases
Four phases, one governed platform.
Each phase builds on the last and closes with a sign-off from your team. Timelines are scoped per engagement, based on the systems and workflows in play.
Scope and prioritize.
Map your clinical and operational workflows, EHR and billing systems, and compliance requirements. Agree on the first product to land and the success criteria your clinical, finance, and compliance leads will sign off on.
Key Deliverables
- Workflow and data landscape map
- HIPAA and security requirements review
- Prioritized use cases by product
- Agreed success criteria and sign-off owners
Aelix Nexus and Aelix Shield.
Lay the groundwork for a unified data platform. Establish FHIR/HL7 interoperability, deploy zero trust security architecture, and connect siloed EHR, billing, and operations systems into one governed layer.
Key Deliverables
- FHIR R4 & HL7 v2 integration layer
- Zero trust identity & access management
- Tamper-evident audit logging, designed to support HIPAA
- Parallel-run validation before cutover
Aelix Pulse and Aelix Vitals.
Automate the workflows consuming your staff's time and give clinicians time back from documentation. Revenue cycle, patient intake, prior authorization, and ambient documentation run with AI agents, and a human approves every consequential action.
Key Deliverables
- Revenue cycle automation (coding + claims)
- Digital patient intake & eligibility checks
- Prior authorization workflows
- Ambient clinical documentation with clinician sign-off
Scale across the system.
Extend what works to more departments, sites, and workflows. Agent autonomy widens per workflow only after your team reviews measured results.
Key Deliverables
- Additional departments and sites
- Agent scope widened per workflow after review
- Patient 360 longitudinal view
- Executive reporting across the suite
What you get
Feature Deep Dives.
Three flagship capabilities your hospital gains as the engagement moves through each phase.
Unified Patient Record.
Break down data silos. Aelix Nexus connects your EHR, billing, and cloud health data through a single FHIR-native API layer, giving every system an authoritative view of the patient record, with no more duplicate charting or lost lab results.
One patient record across every system you already run.
Ambient Clinical Documentation.
Aelix Vitals drafts the structured clinical note from the clinician's review session, cites every statement to the record, and pushes it to the EHR only after the physician reviews and signs it.
Every draft is watermarked unsigned until a clinician signs it.
Claims Pre-Validation.
Aelix Pulse cross-references every claim against current payer rules before submission, classifies denials from the 835 ERA, and drafts fixes or appeals for a human to approve.
Errors are caught before the payer sees them.
Governance & Trust
Innovation Guided by Governance.
Every capability in this plan is reviewed for regulatory alignment, clinical safety, and ethical AI use before it reaches your environment.
Designed to support HIPAA
Every data pipeline, API call, and storage layer is engineered to HIPAA's minimum-necessary standard. Compliance is not a checkbox, it is the architecture.
Human-in-the-Loop AI
No AI recommendation triggers a clinical action without physician review. Our models surface insights; clinicians make decisions. We believe augmented intelligence must strengthen, not replace, clinical judgement.
Zero Trust Security
All access is continuously authenticated, least-privilege by default, and encrypted end-to-end. Aelix Shield enforces Zero Trust across every device, user, and service, inside or outside the hospital network.
Let's Talk
Align your vision with an engagement plan.
Every hospital's transformation is different. Book a 45-minute session with our clinical technology team to map your specific workflows, data landscape, and compliance requirements to the right phase.